Shipping policy
At The Lady's Haven Boutique, we partner with trusted suppliers to deliver your orders efficiently. Below are the details of our shipping process to ensure a smooth shopping experience.
Shipping Times
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Processing Time: Orders are typically processed and dispatched within 3–5 business days. During peak periods or supplier delays, processing may take longer. We’ll notify you promptly if there are any delays.
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Delivery Time: Once dispatched, delivery typically takes 5–14 business days, depending on the supplier, destination country, and customs processing. Most orders arrive within 7–10 business days, though rare delays, including those caused by customs, may occur.
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Multiple Items: Orders containing multiple items may ship separately if sourced from different suppliers. Each shipment is fully tracked for your convenience.
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Business Days: A business day is defined as Monday through Friday, 9:00 AM to 5:00 PM EST, excluding weekends (Saturday and Sunday) and any public holidays that occur on weekdays.
Shipping Fees
Shipping costs are based on the destination country and are separate from any applicable tariffs or duties:
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Country |
Shipping Fee |
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|
Australia |
FREE |
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|
Canada |
FREE |
|
|
France |
FREE |
|
|
Germany |
FREE |
|
|
Ireland |
FREE |
|
|
New Zealand |
FREE |
|
|
United Kingdom |
FREE |
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|
United States* |
FREE |
*Note: For U.S. orders, tariffs (if applicable) are included in the product price. Shipping fees are charged separately.
Customs Information
Customers are responsible for any customs duties, taxes, or tariffs imposed by their destination country.
These fees are not included in the product price or shipping fees and are determined by the local customs authority. The amount varies based on the order value, product type, and country-specific regulations.
Customs processing may cause delays beyond the estimated delivery time of 5–14 business days. These delays, which can range from a few days to several weeks, depend on the destination country’s customs procedures, import regulations, or peak processing periods.
We recommend checking with your local customs office for estimated costs and typical processing times before placing an order.
The Lady's Haven Boutique is not responsible for delays caused by customs processing, but we provide full tracking to keep you informed throughout the process.
Order Tracking
All orders are fully trackable from dispatch to delivery. You’ll receive tracking information once your order ships, allowing you to monitor progress, including any customs-related updates.
Need Assistance?
If you have any questions or issues with your delivery, including customs-related concerns or delays, please contact our support team at support@theladys-haven.com. We’ll follow up with the supplier or relevant parties to resolve any issues promptly.
Thank you for shopping with The Lady's Haven Boutique! We’re committed to delivering your order as quickly and smoothly as possible.